Shop Terms and Conditions
1. Introduction
Welcome to Jorlou! These Shop Terms and Conditions outline the rules and regulations for purchasing products from our website, located at https://jorlou.com. By placing an order, you agree to these terms. If you do not agree, please refrain from making a purchase.
2. Products Offered
Jorlou offers two types of products:
- Print-on-Demand (POD) Products: Physical items custom-made to order and shipped within the UK.
- Digital Products: Downloadable items available for purchase globally.
3. Ordering Process
- All orders must be placed through our website.
- Ensure all information, including shipping details and email addresses, is accurate at the time of purchase.
- Orders cannot be modified or cancelled once processing has begun.
4. Pricing and Payment
- Prices are listed in GBP and include applicable taxes.
- Payment is required at the time of purchase.
- Accepted payment methods include major credit/debit cards and PayPal.
5. Delivery
- POD Products: Shipped within the UK only. Delivery times are outlined in our Shipping Policy.
- Digital Products: Delivered instantly via a download link sent to your email upon successful payment.
6. Returns and Refunds
Please review our Return and Refund Policy for details on eligibility and processes for returns and refunds.
7. Customer Responsibilities
- For POD products, ensure all sizing, colours, and customisation options are correct before placing an order.
- For digital products, ensure your device is compatible with the file format provided.
- Retain proof of purchase for all orders.
8. Limitations of Liability
- Jorlou is not liable for any loss or damage caused by incorrect customer input, delays in shipping, or issues outside our control (e.g., courier delays).
- For digital products, Jorlou is not responsible for device compatibility issues.
9. Intellectual Property
All products, designs, and content on Jorlou are the intellectual property of Jorlou and are intended for personal use only. Redistribution, resale, or reproduction of our products without written permission is prohibited.
10. Changes to Terms
We reserve the right to update these terms and conditions at any time. Changes will take effect immediately upon posting to our website.
11. Contact Us
If you have any questions about these terms, please contact us at jordan@jorlou.com.
